Staying in the loop
You shouldn't have to wonder how the visit went.
When you can't be there, you still want to know who came, what the day was like and what it cost. Here is what you can see for yourself, and how you'll hear from us.
Open any time
What you can see for yourself
The family members you choose each get their own sign-in to AxisCare, our care and billing system. It works on a phone or a computer, whenever you want to look.
The care calendar
Every visit on the schedule, with the day, the time and who's coming.
Example
Care notes from each visit
Your caregiver writes a note after every visit, so you can read how the day went in their own words.
Example
Tuesday, 9:00 AM to 1:00 PMDorothy was in good spirits today. We made vegetable soup together and she ate a full bowl. Took a short walk to the mailbox with her walker. She asked me to remind you about her hair appointment on Friday.
The care plan
The plan we build with you at the assessment: the routines, the preferences and the help your loved one wants. We review it together at least every 90 days.
Example
Detailed invoices
One invoice a week that lists every visit, billed from your caregiver's actual clock-in and clock-out times. You can see your payments too.
Example
The examples above are made up to show the kind of thing you'll see. They aren't a real client, and your screen will look a little different.
From our Springfield office
How you'll hear from us
A screen is handy, but it isn't the same as a person. These are the times you can expect a call, a text or an email from our team.
Before the first visit
We call to confirm the day, the time and who's coming, and we send your caregiver's profile with a friendly photo.
A few days after care starts
We call to ask how it's going. You don't have to wait for that call. If something isn't right, tell us any time.
If a caregiver is running late
The contacts you choose can get a text, so nobody is left watching the driveway.
If someone different is coming
If your caregiver is sick, we let you know right away. The contacts you choose can get a text with the new caregiver's profile, so you're never surprised by who's at the door.
When a note needs attention
If a caregiver notices a change or a concern, we work with the caregiver and your family to sort it out.
Each week
Your invoice comes by email, showing every visit from the week before.
When you need us
A real person answers our office line, day or night: (417) 234-8494.
Behind the scenes
Someone here is paying attention too.
Our office reads every care note. And if a caregiver hasn't clocked in a few minutes after a visit should start, we're alerted right away and we follow up.
Your Family Circle
You choose who's in the loop.
A daughter across town, a son in another state, a trusted neighbor. We only share care updates with the people you've approved in writing, and you can add or remove someone at any time.
From families
What families say
★★★★★
“Have been very impressed with the compassionate care my parents have received in their home. The administration has also been very flexible to work with us and very responsive.”
★★★★★
“Excellent coordination and fulfillment of care for Mom. Very happy and satisfied with Caring Companions!”