Privacy Policy

Last updated: November 5, 2026

This policy explains what information Troutman Enterprises, LLC, doing business as Caring Companions In-Home Senior Care (“Caring Companions,” “we” or “us”), collects through mo-care.com, our forms, phone calls and text messages, how we use it, and the choices you have. It applies to families who ask about care, the clients we serve and the people who help them, and caregivers who apply or work with us.

The short version

We use your information to answer your questions, plan and provide care, and hire and pay caregivers.
We do not sell your information.
We never share your mobile number or text message consent with anyone for their marketing.
Reply STOP to any text to stop texts. Call (417) 234-8494 with any privacy question.

Information we collect

Information you give us

When you ask about care: your name, phone number, email, address or ZIP code, and what you tell us about the person who needs care, such as who they are to you and the help they need. This includes our contact and referral forms, booking a free in-home assessment, our Care Questionnaire and the Ask Cara chat. We keep Ask Cara chats, and our team may read them to follow up with you.
When someone becomes a client: the details we need to plan and provide care, such as the client’s address, care needs and routines, health details that affect their care, emergency contacts, the people allowed to receive updates, signed agreements and billing information.
When a caregiver applies: name, phone, email, ZIP code, experience, availability, references and answers to our screening questions.
When a caregiver is hired: date of birth, Social Security number, identification documents, tax and direct deposit forms, training records, and the results of required background screening.
When you call, text or email us: the content of your message and details about the call. Calls to our office are recorded.
When you share a story or photo with us, such as through Share Your Story, we keep what you send and use it only in the ways you agree to.

Information collected automatically

Like most websites, our web host records basic technical details when you visit, such as your IP address, browser type and the pages requested. We also use:

Our own visit counter, which records the pages viewed and the buttons used, such as phone number taps and finished forms. It uses no cookies and does not record your name or contact details.
Google Analytics, which uses cookies to help us understand how people find and use our site.
The Meta (Facebook) Pixel, which uses cookies to measure how well our Facebook and Instagram ads work and to show our ads to people who have visited our site.
Embedded tools from our service providers, such as our reviews display, booking calendar and some forms, and map tiles on our service area pages. These load from the provider’s own servers.
Your own browser’s storage, so our planning tools, checklists and journals can keep your progress on your device. If you arrive through a referral partner’s link, we remember the partner’s code on your device for 90 days so we can thank them. Nothing about you is kept with it.

You can block or delete cookies in your browser settings. You can also opt out of Google Analytics with Google’s browser add-on at tools.google.com/dlpage/gaoptout, and change your ad choices in your Facebook settings.

How we use your information

To answer your questions and help you decide what kind of care fits.
To schedule assessments, plan care, match caregivers and keep visit records.
To keep the people a client chooses up to date about their care.
To review applications, check references, complete required background screening and train caregivers.
To run payroll, withhold and file payroll taxes, and send tax forms.
To bill for services.
To send you calls, texts and emails about your inquiry, care, schedules, applications and pay.
To improve our website and measure our advertising.
To keep our records, protect against fraud, and meet our legal duties.

We do not sell or rent your personal information. We share it only as needed to provide services and follow the law:

Missouri state agencies that license and inspect home care agencies, such as the Department of Health and Senior Services, and the agencies that run required background checks, such as the Family Care Safety Registry.
Tax agencies, such as the IRS and the Missouri Department of Revenue, for payroll taxes.
Service providers that help us run our office, such as our secure database, phone and texting system, email, scheduling and visit records, payroll, and website tools. They may use your information only to provide their service to us, not for their own marketing.
Google and Meta receive the website visit information described above.
The people a client chooses, such as family members, to keep them informed about care.
When the law requires it, such as a court order, an inspection, or a report of suspected abuse or neglect.

Text messages

When you give us your mobile number and agree to hear from us, Caring Companions In-Home Senior Care may send you text messages. These include replies to your questions, assessment and visit reminders, updates about care and schedules, and for caregivers, application updates, shift openings and pay information.

How often: message frequency varies.
Cost: message and data rates may apply.
To stop: reply STOP to any message. You will get one message confirming you are unsubscribed. To start again, reply START.
For help: reply HELP, or call (417) 234-8494.
Not required: agreeing to texts is not a condition of receiving services or applying to be a caregiver.
Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Health information

We treat information about a client’s health and care as private. We use it only to plan, provide and bill for care, and we share it only with the client, the people the client or their legal representative chooses, and as the law requires.

How we protect information

We limit access to the people on our team who need it to do their jobs. Sensitive details such as Social Security numbers and dates of birth are kept in secured systems and opened only by office staff when needed. No system is perfectly secure, so please call us before sending anything sensitive by regular email.

Your choices

Ask to see or correct the information we have about you.
Stop texts at any time by replying STOP, or ask us to stop calls or emails.
Ask us to delete an inquiry you sent through our website. We keep the records that care, payroll or tax law require us to keep for as long as the law requires.

To make a request, call (417) 234-8494.

Children

Our website and services are meant for adults. We do not knowingly collect information online from children under 13.

Changes to this policy

If we change this policy, we will post the new version on this page with a new date.

Contact us

Troutman Enterprises, LLC
doing business as Caring Companions In-Home Senior Care
1331 N Stewart Ave Ste B
Springfield, MO 65802
Phone (417) 234-8494